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Fall Sale Live

10.000+  Happy Customers

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FAQ

Ordering and Payment

How do I place an order?

Browse through our collections, select the item(s) you like, choose the size and color, and click “Add to Cart.” Once you're ready, proceed to checkout, where you'll enter your shipping and payment details to complete the purchase.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other digital wallets. We also support installment payment options like Klarna.

Shipping and Delivery

Do you offer international shipping?

Yes, we ship internationally to select countries. Shipping costs and delivery times vary depending on the destination. Check our Shipping Policy page for more details.

How long does shipping take?

For more information regarding our shipping time, please look at our shipping policy at the bottom of the page.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package.

Returns and Exchanges

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and with tags attached. Sale items may be excluded from returns. Please check our Return Policy page for more information.

How do I return or exchange an item?

Contact our customer service team via the form below with your order number and details.

Discounts and Promotions

Do you offer discounts or promo codes?

Yes! Sign up for our newsletter to receive updates on exclusive discounts, promotions, and new arrivals. You can also check our Sale section for current deals.

Can I use more than one discount code?

Only one promo code can be applied per order. However, some promotions may be automatically applied during checkout without a code.

Customer Support

How do I contact customer service?

You can reach us via email at Info@ameliores.com or through our 'Contact Us' page. We aim to respond within 24-48 hours but this may very depending hoe busy it is.

What are your customer service hours?

Our customer service hours are:

  • Monday to Friday: 06:00 - 23:00
  • Saturday to Sunday: 07:00 - 20:00

Contact Form

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